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At Pole Oasis (PO) , we believe that the privacy of all personal information is very important.  All information collected will be used solely by PO to conduct the business.  Your information will not be disclosed to any third parties, other than for the purpose of processing payments. PO will only ask for and use relevant personal information for the purposes of providing you a safe, efficient and enjoyable PO experience.

 

PO will collect personal data such as: 

• Your personal information e.g. name, date of birth, NRIC, passport or other identification details, education and professional qualifications, hobbies and interests;

• Your contact information e.g. physical address, email address; phone numbers; emergency contact details;

• Your payment methods and details e.g. credit card information, including the cardholder’s name, card number, billing address and issue and expiry date;

• Your health information e.g. medical records or fitness profile;

• Your dance experience and expertise e.g. number of years, expertise levels, amount of training previously received.

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Reasons for collection

It is necessary for you to provide your personal data, except where the request for data is marked “optional” in the forms.  This is required in order for PO to provide its services to you in a way that is safe and enjoyable, and for PO’s appraisal of its service standards and internal quality controls.  For example, PO will generally try to group students of similar ability and experience in the same class so that all students can equally enjoy and benefit.

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The failure to supply such information may result in

(i) PO being unable to provide you with the services requested;

(ii) PO being unable to provide you with the levels of safety or instruction you deserve, or

(iii) contacting you for product or customer satisfaction surveys or to provide you details of classes or other services that may be of interest to you.

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Safety, security and legal compliance.

PO may also use and disclose your personal data with and to third parties for reasons of safety, security or legal compliance.  For example, should it be necessary for PO to assist you in obtaining medical attention, PO may disclose your health information to medical service providers.

In addition, PO may also use and disclose your personal information to persons who have been validly identified as being you or your authorised representative(s) for the relevant purposes.

PO shall use commercially reasonable efforts to ensure that its employees, officers, agents, instructors and other third parties who may have access to your personal information observe and adhere to the terms of this Privacy Policy.

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Disclosure of Personal Data

Your personal information held by PO will be kept confidential except where such disclosure is necessary to satisfy the purpose, or a reasonably related purpose, for which the data was collected to the following parties:

• Any subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with PO;

• Any person or company who is acting for or on behalf of, or jointly with PO in respect of the purpose or a directly related purpose for which the personal information was provided, e.g. instructors or course co-ordinators ;

• Any other person or company who is under a duty of confidentiality to PO and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information; and

• Any financial institutions, charge or credit card issuing companies, credit information or reference bureaux, or collection agencies necessary to establish and support the payment of any services being requested.

 

PO also may disclose personal information to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law.

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Consent

By enrolling in PO’s classes or continuing to use PO’s facilities and services, you signify and confirm that you have read, understood and agree to be bound by this Privacy Policy, and PO’s collection, use and disclosure of your personal data.

 

You may submit a request to withdraw your consent at any time by sending a written notice to PO. Your notice may be transmitted by email to info@poleoasis.com.

 

Statistical Data e.g preferred timing, preferred types of classes, is not linked to a customer record and PO does not need to seek your consent for the collection, use or disclosure of Statistical Data.

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Access to, and correction of, Customer Data

Upon your written request to PO, you will be allowed to view and/or obtain a copy of your personal data. PO reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, PO reserves the right to deny you access to your personal data and may provide an explanation as required by applicable laws. Exceptional circumstances include where PO is assisting an investigating authority or government institution, and that organisation objects to PO complying with your request.

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Accuracy

To ensure that your personal information is accurate, complete and up-to-date. Please inform PO of changes to your personal information by notifying PO of your updated particulars. PO may also request personal data updates from you from time to time. However, the obligation is on you to ensure the accuracy and currency.

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Retention

PO will retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected, its legal or business purposes, or as may be required by law.  Following the expiry of such periods, PO will destroy your personal data in accordance with its internal procedures.

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Security safeguards

PO undertakes to make reasonable security arrangements to protect personal information in its possession or under its control in order to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar.

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If you have comments, questions or complaints about or requests relating to this Privacy Policy statement, please contact PO in writing. PO reserves the right to alter any of the clauses contained in this Privacy policy for the purposes of compliance with local legislation, or for any other purpose deemed necessary by PO.

 

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